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make you aware of what to expect from your transportation company. |
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Frequently Asked Questions:
Answers:
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1. |
Is your company licensed?
Yes, we are fully licensed and insured |
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Can I pay deposit or full amount on my credit card?
Yes, we accept major credit cards : Visa, Mastercard,Discover, American Express for deposit and if you wish to pay the full, amount add a 3% surcharge for making a full payment on your credit card. |
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3. |
What kind of truck will my vehicle be transported on?
We do have open carriers that hold 8 to 10 vehicles, so your vehicle will be put on an open carrier. We also offer enclosed carriers and it will be more expensive than an open carrier, but upon request we can provide you with a quote (most of the time, customers will use the enclosed carrier for antique vehicles, classic cars, etc.) |
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How long will it take for me to get my car?
Normally, a time frame of 7 to 10 days is standard in the industry, depending on location, distance, weather permit, traffic, and time of the year. Our company will inform you ahead of time if there are any delays, but keep in mind that we have 10 vehicles on the truck, so things do happen. Our truck drivers will do their best to keep you informed if there is any kind of delay due to any of the above reasons. |
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What kind of items can I put on my car and can I loaded with personal items?
Our company will allow up to 80-100 pounds of personal belongings as long as they are place in the trunk. Personal belongings will not be insured. You will have to contact your personal insurance agent to insure personal property. Our company will only insure the vehicle itself. We do not recommend to pack any breakable or fragile items.
Also keep in mind that the driver will not do any kind of inventory of your personal belongings upon pick up and that you will be fully responsable and liable for personal items left in the trunk of your automobile. |
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What what is the time frame to have my vehicle picked up?
Normally depending on the time of the year and location it will take anytime between 7-14 working days. Plan ahead of time if you are going to be leaving before the transport company picks up your vehicle, have a second contact as alternative who can give the automobile to the carrier (relative, friend, co-worker, boss, etc). We will need a signature upon pick up of the vehicle before we can loaded on the truck. |
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7. |
Will this service be a DOOR TO DOOR SERVICE?
Our trucks are normally 10 car haulers. These trucks are 80 feet long and 14 feet high. The truck driver will try to get as close as possible to your place of residence, but sometimes if they are not allow to park in a residential area, you will have to meet them at a designated area where the truck can legally park. |
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What should a consumer do if their vehicle arrives with damage?
The very first thing that the customer should do is make sure that the driver understands that the damage is new and was not on the original bill of lading. The damage should clearly be marked and noted, then signed for by the driver. Upon completion of delivery, a call should be placed to your carrier or broker to inform them of the damage. In most cases the carrier will ask for an estimate & pictures, and will send you payment in a couple of weeks. If the carrier is non-responsive and unwilling to work with you to resolve the issue, make sure you contact their insurance company and make a formal claim. Be sure, however; that you have all proper documentation to back up your claim - false claims will result in legal action by the carrier or the agent. |
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Is the consumer auto insurance primary or secondary?
There is no such thing as secondary and primary - insurance works as follows: Most carriers hold One Million dollars combined single limit & Two hundred fifty thousand dollars per accident. This insurance covers damage done to your vehicle in transit- there is no other insurance. The auto transport carrier is the main and only coverage. (Exception : Automobile personal items are not covered by any carrier insurance and in most cases if lost, stolen or otherwise will not be covered.) |
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Important checklist to have your vehicle ready for the carrier:
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Antennas:
Antennas should be lowered or removed. Temporary antennas or CB Radios should be removed. |
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Truck Caps & Canopies:
Truck Caps and Canopies on pick up trucks must be properly secured to the truck to ensure safe delivery. |
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Vehicle Wash:
In order to do a good condition report, please present the vehicle to the transportation company in good and clean condition. This will allow our drivers a quick and fair vehicle inspection prior to shipment. |
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Keys & Keyless Entry Devices:
CLR AUTO TRANSPORT requires all keys and keyless entry devices for your vehicle. |
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Fuel Level:
Fuel levels should be reduced to approximately 1/4 tank in all tanks. |
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Alarms:
Alarms should be turned off. If there are special instructions required to disarm an alarm, please let us know. CLR AUTO TRANSPORT is not responsible for drained batteries as a result of something that has not been turned off. |
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Windshield Damage:
If your vehicle glass has nicks, scratches, chips or cracks CLR AUTO TRANSPORT will not be responsible for damage caused by existing conditions. |
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Luggage, Racks, & Bike Racks:
Non-permanent luggage, bike or ski racks should be removed. |
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